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FAQS

 

 

How do I know what size will fit me?
We understand that every man has a different body shape, so we have put together a size guide and diagram, to make your finding the right size for you easier.
Please see our size recommendations for your waist size.
 
XS – 28-29“ / 71-76cm / Aus 12 / Euro 2
S – 30-31“   / 76-81cm / Aus 14 / Euro 3
M – 32-33”   / 81-86cm / Aus 16 / Euro 4
L – 34-35”   / 86-91cm   / Aus 18 / Euro 5
* Our model wears a size medium. He has a waist size of 32icnhes.
 
Please note that these sizing guides are not an actual measurement of the garment itself. All of our sizes are in accordance with Australian sizes.
If you need further assistance selecting the proper size, please contact customer service by email at info@hvnc.com.au.
We will be in contact with you within 24hours of receiving your email.
 
What is your returns policy?
Your return needs to be received by us within 14 days for Australian orders and 21 days for International orders, from order date. If these days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. Your gear needs to be unworn and unwashed, with all tags in place. Unfortunately we can't accept returns for any items that show signs of being worn. Please see our returns policy for more details and procedures.
 
Can I return sale items if it doesn't fit or I change my mind?
No. Sale items can only be returned if they are faulty.

 

When will my order be shipped after online purchase ?
We use Australia Post for national orders and DHL for international orders.
 
For all our Australian customers, we use Express Post. The delivery usually takes 1-2 working business days, pending availability and credit verification.
For all our International customers, we use DHL. The delivery usually takes 10-15 working business days, pending availability, credit verification and is also dependant on your country's postal services and custom processes. Certain countries have been known to delay individual shipments as a random security and inspection measure. All items sent have a tracking number for secured delivery.
The delivery status starts from the day it has been ordered and delivered to Australia Post and processed from their end.
If you place your order before 2pm Monday-Friday Australian EST, we will process your order that day (excluding holidays).
All orders placed after 2pm Monday-Friday Australian EST, will be processed the next business day.
Any delays due to customs or couriers once parcels have left Australia, are beyond our control and whilst we do our best to ensure delivery is within the given timeframe we are not liable for any delays that are out of our control.

We do not offer Saturday and Sunday delivery, this also includes Australian public holidays.
See more information at Shipping on our website.
 
 
If I wish to get in touch, please let me know how I can contact you ?
Please see our Contact Us page

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